Engage with your customers on their terms across channels of their choice. Ditch siloed solutions and tie all support channels together into a continuous customer experience. Deliver support via phone, live-chat, email, social, Facebook Messenger, WhatsApp and more, and unify customer communications on a single platform to deliver a consistent service.

Knowledge base

Knowledge base

Your customers need not wait every time they need a query answered. Help your customers, help themselves by setting up a Knowledge base.

Smart Automations

Smart Automations

Automate the ticket assignment process and say goodbye to repetitive chores.

Seamless Integrations

Seamless Integrations

SIntegrate everything your support team needs into your helpdesk - from payment management to translations and much more

Freshdesk is an easy-to-use helpdesk software that enables teams to handle conversations from multiple channels such as email, phone, chat and social media. It also focusses on enabling cross-functional team collaboration to deliver exceptional customer support.

Quick & Easy Process
testimonials
Fresh and simple. That is what we are looking for in today's world where simplicity is overlooked and not found in other tools..
Lauren Nunnally, Director of Support, Swinerton Builders
Freshservice is smooth and sexy, fresh and new – it is all you need in an ITSM solution. Freshservice’s support was very good during the implementation..
Pieter Thewis, Director of Operation, Bam Belgium
Freshservice demonstrated capabilities of a tool that would suit BankBazaar’s complex requirements as well as save time and effort in customisations and has proven to be highly cost-effective when compared to the previous tool..
Krishnenjit Roy, VP-Technology, BankBazaar.com
When a tool is intuitive and easy to use, you’re more likely to explore and make the most all of the tool’s functionalities. And if we hadn’t used Freshservice, we’d probably be looking for other alternatives now...
Kenneth Byrne, IT Service Director, Moneycorp
Freshservice helped us achieve an annual tool cost saving of $15,000 and operational cost saving of $5,000 per service desk agent..
Ben Laxton, Service Delivery Manager, Royal Rehab


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